TY - JOUR AU - Gilsenan, Ronaye AU - Schwartz, Rhonda AU - Gutmanis, Iris A. AU - Day, Adam M.B. AU - Ryan, David P. AU - Brander, Rosemary R.A. AU - Milne, Kelly AU - Molnar, Frank PY - 2021/05/11 Y2 - 2024/03/28 TI - Collaborative Development of an Older Adult Experience Survey for Specialized Geriatric Services JF - Canadian Geriatrics Journal JA - Can Geriatr J VL - 24 IS - 2 SE - Original Research DO - 10.5770/cgj.24.487 UR - https://cgjonline.ca/index.php/cgj/article/view/487 SP - 96-110 AB - <p><strong>Background </strong></p><p>While generic, site, and disease-specific patient experience surveys exist, such surveys have limited relevance to frail, medically complex older adults attending appointment-based specialized geriatric services (SGS). The study objective was to develop and evaluate a patient experience survey specific to this population.</p><p><strong>Methods </strong></p><p>Using established survey research methods, this study was conducted collaboratively with older adults (patients and family members/friends) at three Ontario sites offering SGS. The study was done in three phases: Phase One—literature review, evi­dence alignment, and operationalization of core survey items; Phase Two—cognitive interviews and refinement; and Phase Three—pilot testing, survey item analysis, and refinement.</p><p><strong>Results </strong></p><p>Based on an evidence-informed framework, the “Older Adult Experience Survey” includes 12 core items, two global rat­ing items, two open-ended questions, and two demographic questions. The summed 12 core items demonstrated accept­able internal consistency (Cronbach’s alpha: 0.83), and the correlation between the summed score and a global question was 0.59, providing evidence of construct validity. The survey also demonstrated face and content validity.</p><p><strong>Conclusion </strong></p><p>This open access, collaboratively developed, psychometrically sound patient experience survey can be used to assess, then improve, the clinical experience and quality of care of older adults attending appointment-based SGS clinics/programs.</p> ER -